Client Success Representative

Gym-website-design

We're a website, marketing automation, and gym management software company that works with gyms.

As a member of the Client Success Team you will play a pivotal role in ensuring the success of Kilo clients, by driving client engagement with Kilo’s services, and encouraging adoption of the software’s features. You will be promoting best practice, sharing tips and insights and helping add value for existing clients.
Key Responsibilities Include (but are not limited to):

Communicating with Clients: Liaise with clients (primarily over email) to address system questions and provide solutions to their problems and recommendations for their needs.

1:1 Client Support: Hold 1:1 virtual support calls with clients. These vary between routine, pre-booked calls at key stages of the client journey, and ad-hoc meetings to address specific needs.

Webinars: Assist in planning and hosting / co-hosting Client Webinars with other members of the Kilo team, to provide deep-dives into our software’s features and promote best-practice.

Proactive Outreach: Reach out to at-risk clients to promote engagement with Kilo’s services, and adoption of the system’s features.

Relationship Building & Concern Resolution: Form authentic, trusted relationships with clients by building rapport, listening and understanding their needs. The Client Success Team are the first port of call for clients experiencing difficulty, resolving their concerns and offering solutions.

Interdepartmental Liaison: Act as a liaison between departments, facilitating seamless communication and collaboration when necessary.

Meeting Participation: Attend weekly report meetings with the Client Success team and bi-weekly meetings with the Head of Client Success to provide updates on progress, challenges, and opportunities.

Additional Details:

Employment Type: Part-time Independent Contractor with the potential for grow to full-time.
Hourly Rate: $25/hour.
Weekly Hours: 20 hours per week.
Immediate Start: Candidates should be available to start within the next 1-3 weeks.

Join us in helping make gym owners’ lives easier, helping them find value in our software, and become Kilo super-users! Apply now to be part of our team.

Learn more about GLM AI