Gym Lead Machine
Kilo Support Services
A dedicated team of experts supporting every part of your gym’s operations, helping you run your business with less stress and greater confidence.
Why Most Software Support Leaves Gym Owners on Their Own.
Independent gym owners live in a world where even a small issue can cause significant disruptions. A lead form breaks, and conversions drop. A calendar glitch stops prospects from booking. A class setting error blocks members from reserving spots. A billing problem appears just before payroll.
Most software companies are not built for this reality. Their support teams hide behind long queues, send generic instructions, and expect gym owners to troubleshoot complex systems in their nonexistent spare time.
Gym Owners End Up Doing the Work Themselves.
They dig through documentation, follow unclear instructions, repeat the same story to different agents, and hope for a fix before the next class begins. That isn’t support. That’s survival.
When support is treated as a feature rather than a core service, gym owners bear the entire burden alone, even while paying for tools that were intended to make life easier.
Introducing Kilo Support: Your Gym. Your Partner.
Your Path to Success.
Kilo Support is not a ticket system. It is a complete solution designed specifically for independent coaching gyms.
Our team understands the pace, structure, and daily demands of running a gym because many of us have experienced it firsthand. We know what a no-sweat intro is, why a missed lead matters, how holds and cancellations work, and what happens when billing fails at the most critical moment.
When you reach out to Kilo Support, you get more than answers. You get guidance, stability, and a partner who understands the pressure you face as an owner. That mindset shapes everything we do. Support is not a department. It is a partnership. And what truly sets Kilo apart is how that partnership is built.
Three Teams.
One Support Experience.
Each Kilo team specializes in a different part of the ecosystem, yet they work closely together behind the scenes. When an issue touches multiple systems, they coordinate internally to ensure the right people are involved.
You never get redirected. You never get a copied response. You never have to explain the same problem twice. You get a team that takes ownership, communicates clearly, and delivers solutions. This collaboration is why Kilo’s support feels fast, human, and reliable.
Website Support Team
Website Builds & Redesigns
We create new sites or refresh existing ones using Kilo templates, apply your content and images, and ensure every page is polished before launch.
Content & Page Updates
We add or edit pages, text, images, and sections so your website always reflects your current services and stays consistent with your template.
Domain Launch & Setup
We handle DNS updates, connect your site to the correct domain, and confirm everything displays and functions properly once live.
Website Audits
We review your site for broken links, layout issues, and low-quality images, then make improvements to maintain a clean, professional experience.
Ongoing Maintenance
We update WordPress, themes, and plugins, monitor performance, and keep your website secure and running smoothly.
We understand how your website drives leads, and how to get things back online quickly when something isn’t working properly.
Marketing Automation Support Team
Your automations play a huge role in lead flow and early member experience, so when something doesn’t fire the way it should, you need answers fast. Our Automations Support Team helps diagnose and resolve issues with workflows, triggers, calendars, and communication tools, keeping your sales engine running smoothly. We take a hands-on, transparent approach, including:
Collaborative Troubleshooting
We work directly with you to understand what’s happening, verify the issue, and pinpoint the cause.
Personalized Loom Walkthroughs
After resolving an issue, we send a short Loom explaining what happened, what we fixed, and anything you may want to update.
Live Support Calls
(When Needed)
If a situation requires deeper troubleshooting, we’ll hop on a quick call to walk through it together.
Done-For-You Support (When Appropriate)
For certain fixes, our team will make the updates for you and follow up with a Loom detailing what was completed.
Custom Support Options
For gyms with more advanced automation needs, enhanced or custom workflow support is available.
Gym Management Software Support Team
Class Reservations & Cancellations
We diagnose whether issues come from package limits, account settings, or device problems, then guide you through correcting session or attendance settings.
Membership Billing & Renewals
We review membership setup, payment methods, billing dates, and auto-renew settings, and explain how payment retries and failed-payment notifications work.
Athlete & Staff Log-ins
We troubleshoot browser and device issues, assist with activation steps, and manually activate accounts or reset passwords when needed.
Missed Reminders or Automations
We verify Flow setup, test triggers, and clarify timing and conditions so you can confirm messages are sending as expected.
Reports & Dashboard Data
We help interpret report logic, adjust filters, and identify setup issues—such as incorrect athlete statuses or uncategorized revenue.
Staff Access & Permissions
We walk you through updating staff roles, resetting logins, and adjusting visibility settings so your system matches how your team operates.
Backed by the Experience That Matters Most.
Support That Respects the Work You Do.
Kilo’s support philosophy is built on the same mission that drives everything we do—making gym ownership easier, more successful, and far less stressful. Support is not an add-on. It is the foundation of every partnership we build.
We provide:
- Response times under 3 hours
- Weekend support
- Unlimited updates and adjustments
- Fully done-for-you fixes
- Guidance rooted in real gym experience
- Support that scales with your growth
When gym owners discuss Kilo, they rarely begin with its features. They rave about the support.
The Clear Difference
Most software companies give you tools. Kilo gives you the people and expertise to make those tools work for you.
What Gym Owners Are Saying
Scott Drapeau
Founder, Alliance Athletics
$28K/month
Revenue
30% Profit Margin
Margins
50 → 300
Members
JCFIT
$28K/month
Revenue
30% Profit Margin
Margins
50 → 300
Members
CrossFit Wooster
$28K/month
Revenue
30% Profit Margin
Margins
50 → 300
Members
Your Support Team Is Ready When You Are
We don’t just support software. We support you—your goals, your systems, your members, and your path forward.
Watch a demo or book a call to see how Kilo partners with your gym across every system.
Got questions? We’ve got answers.
How do I reach Kilo support?
To Come
Do real humans respond?
Yes! Every message is handled by an experienced team member who works full-time with gyms.
How fast do you respond?
Most issues receive a reply within three hours, often faster. Weekend coverage included.
Is onboarding fully supported?
Yes. We guide you through setup, configuration, and system optimization.
What’s included?
Unlimited updates, fixes, adjustments, workflow tweaks, website changes, and support across the entire Kilo ecosystem.