Onboarding Specialist

We're a website, marketing automation, and gym management software company that works with gyms.

We are looking for a highly qualified Onboarding Specialist to join our team on a part-time basis.
Here are the key responsibilities of the Onboarding Specialist:

Own and manage customer relationships from the onboarding call through implementation.

Introduce new clients to their website and Gym Lead Machine platform through video calls on Zoom.

Following up with clients through well-written emails that collect needed information from them and provide updates as needed.

Quickly pick up and disseminate any updates to the product, both to your customers and to your internal teams as needed.

Help the customer define their needs and manage their timeline toward seeing value.

Work with sales, product, and support teams to ensure that each piece of the journey meets or exceeds client expectations.

Our ideal candidate is:

A pleasant and straightforward video manner

Excellent written communication

Organizational skills and a great memory to keep multiple projects organized at once

Highly self-motivated and driven

A quiet work environment for video calls

Excellent at following scripts and directions

A flexible thinker who can manage client questions and lead toward best-case solutions

Experienced in customer support and conflict management