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Technical Support Specialist (Go High Level Specialist)
- LOCATION: Remote
- TYPE: Part Time
- SALARY: $22.50 / hr
Your Gym.
Your Partner.
Your Success.
Position Details and Application Information
About Kilo
Kilo is a fast-growing software company built for independently owned gyms. Founded by Mateo, John, and Kaleda—after working with thousands of gym owners worldwide—we launched in 2019 as a website company and quickly expanded into marketing automation and gym management software. During the pandemic, we helped gyms stay alive by driving leads and boosting online presence. Today, we proudly serve over 1,200 gyms globally and have twice made the Inc. 5000 list of America’s Fastest Growing Companies. Our mission: be the ultimate growth platform for gyms.
We’re looking for an experienced Technical Support Specialist (Go High Level Specialist) to join our high-performance team. This part-time role is perfect for someone who shares our passion for empowering small business owners, lives our core values, and thrives in a fast-moving, ambitious environment.
Our Core Values
Our culture is rooted in these core values, which drive everything we do:
- Focus on the Customer: We’re aware of the competition, but our eyes are on our customers. Happy customers mean low churn, and low churn means a resilient business.
- Do Good Work: Deliver work you’re proud of. Hold yourself and your teammates to a high standard.
- Manage Yourself: We trust our team to take ownership of their roles. Be curious, proactive, and find ways to solve problems for our customers.
Why Kilo is Different
At Kilo, you’re an important part of a team that’s building something meaningful. We’re a fast-growing company, but we’re still small enough that your ideas matter, your work is noticed, and you have the opportunity to shape our future. Here’s why working with us stands out:
- Impact: At Kilo, you’ll have a direct impact on the success of gyms around the world. Your work won’t just support a company—it’ll help small business owners thrive and create positive change in their communities.
- Autonomy: We believe in managing ourselves. You’ll have the freedom to own your role, make decisions, and solve problems creatively. No micromanaging here.
- Flexibility: We’re fully remote, so you have the flexibility to work where you’re most productive.
- Growth: As a fast-growing company, there are constant opportunities to take on new challenges, learn new skills, and grow with us.
- Community: Even though we’re remote, we’re a close-knit team. You won’t just be working on your own—you’ll be part of a team that’s got your back.
About the Opportunity
We’re seeking someone who embodies these values and has the technical depth to support our customers. You should have a “roll up your sleeves” mentality and never say “that’s not my job.” If you’re the kind of person who constantly seeks out opportunities for growth, learning, and impact, this role is for you.
As a Technical Support Specialist, you’ll report to the Gym Lead Machine Team Lead and play a critical role in troubleshooting client issues, managing team workflows, and driving platform excellence within our Go High Level client environments.
This is a part-time, hourly, remote position, giving you the flexibility to work from wherever you’re most productive and manage your own schedule.
The Ideal Candidate
The ideal candidate has 3+ years of experience in a customer-facing technical support role, with deep familiarity with Go High Level (GHL), automation tools, and marketing software. Experience in leading teams and improving processes is a must.
Qualifications:
- Expertise in Go High Level platform (automations, triggers, calendars, forms, pipelines, integrations)
- Previous experience troubleshooting complex technical issues
- Proven leadership or mentorship experience in a customer support environment
- Familiarity with Twilio, Mailgun, WhatsApp integrations, and web technologies (e.g., DNS, caching, redirects)
- Strong communication skills and ability to translate technical concepts for non-technical users
- Experience using support tools such as HelpScout, Notion, and Google Meet
- Available between 9 AM – 5 PM EST on weekdays
Responsibilities
- Troubleshoot Go High Level issues (pipelines, automations, calendars, tagging, form submissions, pixel installs)
- Build and manage landing pages, triggers, and automations for clients
- Assist the GLM team with training, complex tickets, and mentorship
- Manage ticket systems and monitor status pages for Twilio, Mailgun, and Go High Level
- Maintain and update support documentation in Notion
- Provide VIP-level support to high-value clients and participate in high-impact projects
- Collaborate with other team leads to define and share best practices
- Respond to client emails within 12 hours and take live support calls as needed
- Participate in team meetings and contribute to ongoing process improvement
What We’re
Looking For
- The importance of our core values and how they shape our work every day
- Making a meaningful impact in the fitness industry
- Putting customers first and understanding that their success is our success
- Proactive problem-solving, technical excellence, and clear communication
Compensation
This is a remote hourly position paying $22.50 per hour (based on experience), up to 20 hours per week, with performance expectations based on timely support delivery, client satisfaction, and team leadership.
How to Apply
If you’re ready to help gyms grow and lead a technical team that’s changing the fitness industry, we want to hear from you. Apply now with your resume and a brief note about why this role excites you.
This position is remote and you will have the freedom to make your own schedule. That said, the ideal candidate will be expected to have the availability required to regularly achieve agreed upon sales targets.
This position is commission-based.